https://tacticalmanagement.us/ en https://tacticalmanagement.us/create-amazing-support-teams-delight-your-users <article role="article" class="node node--type-blog node--view-mode-teaser"> <h2> <a href="/create-amazing-support-teams-delight-your-users" rel="bookmark"><span>Create amazing support teams and delight your users</span> </a> </h2> <div class="layout layout--twocol-section layout--twocol-section--75-25"> <div class="layout__region layout__region--first"> <div class="block block-layout-builder block-field-blocknodeblogbody"> <div><p>I am going to be honest, I despise working with tier 1, help desk or support staff. It's not the staff; the people for the most part are trying to do their best to help solve problems. My contempt is for their leadership and/or managers who in my opinion, don't seem to care about the user experience or people who use their product or service. This might seem a bit harsh or even hypocritical considering I've managed support teams, and I often work with support teams who manage intake for the platforms or teams I've managed. Actually my first role was as a junior web developer at a small technology firm where I was the main support engineer for about 100 websites. I handled client communication and executed on the work (i.e.</p></div> </div> <div class="block block-layout-builder block-extra-field-blocknodebloglinks"> <ul class="links inline"><li class="node-readmore"><a href="/create-amazing-support-teams-delight-your-users" rel="tag" title="Create amazing support teams and delight your users" hreflang="en">Read more<span class="visually-hidden"> about Create amazing support teams and delight your users</span></a></li></ul> </div> <div class="block block-layout-builder block-field-blocknodeblogfield-topic"> <div> <div>Topic</div> <div><a href="/topic/continuous-improvement" hreflang="en">Continuous improvement</a></div> </div> </div> </div> <div class="layout__region layout__region--second"> <div class="block block-layout-builder block-field-blocknodeblogfield-featured-image"> <div> <a href="/create-amazing-support-teams-delight-your-users"> <img srcset="/sites/default/files/styles/thumbnail/public/2021-01/creating-amazing-support-teams-delight-your-users.jpg?itok=IB9ueUyH 100w, /sites/default/files/styles/medium/public/2021-01/creating-amazing-support-teams-delight-your-users.jpg?itok=o8J2Gyei 220w, /sites/default/files/styles/large/public/2021-01/creating-amazing-support-teams-delight-your-users.jpg?itok=dnCRyJ44 480w" sizes="100vw" src="/sites/default/files/styles/large/public/2021-01/creating-amazing-support-teams-delight-your-users.jpg?itok=dnCRyJ44" alt="Create amazing support teams and delight your users" /> </a> </div> </div> </div> </div> <div class="layout layout--onecol"> <div > </div> </div> </article> Mon, 21 Dec 2020 22:28:39 +0000 Ishmael Sanchez 20 at https://tacticalmanagement.us